What we do?
Our field of activity covers a wide range of tasks, including multichannel customer service, the back office, anti-financial crime, investigation and support tasks, IT services and specialist tasks.
All our diverse services have been designed to match the needs of our customer – OP Pohjola and OP cooperative banks. We offer solutions that support smooth daily operations and strategic development.
Tribedo delivers outsourced service processes across five business areas as a partner to OP Pohjola. We are responsible for service planning, high-quality delivery, and reporting in accordance with service agreements. In addition, we manage employee onboarding, leadership, and quality assurance through our own supervisory organization. Tribedo employs approximately 800 people, of whom around 600 work in outsourced service processes.
In addition, we provide workforce leasing services that support our customers’ resource needs and business flexibility. Approximately 200 people work within our workforce leasing services.
Not only do we provide employment and employees – we also provide the employees and the employment with much needed care. We offer career opportunities to match different situations in life.
Customer Service
Tribedo provides a wide range of customer service support in various tasks for OP Pohjola. Multichannel customer service is provided within the Customer Service and Customer Relationship Support business area.
We provide multichannel customer service by phone, online message and chat. Customer service is produced at all Tribedo locations.
As a rule, the services are provided under the title of Customer Advisor.
Staffing – Flexible
solutions for OP Pohjola’s needs
We support OP Pohjola by providing high-quality staffing services at short notice for short- and long-term staffing needs as part of the People Services and Communications business area. We specialise in staffing services for professionals in operational tasks and consulting and development positions, among others.
How our staffing service works:
Tribedo serves as the employer, and Tribedo’s supervisors serve as the administrative supervisors of temporary agency workers.
The work is performed under the direction of OP Pohjola’s supervisors as part of OP Pohjola’s team, on OP Pohjola’s premises and using tools provided by OP Pohjola.
Services for the IT sector – Professionals from product development to data analytics
We also offer IT jobs as part of our Staffing Services. We support OP Pohjola meet various employee needs, from product development and project management to data analytics, by providing staffing services for IT professionals.
As part of Bravedo Group, we are a member of a group of bold and talented companies. With Bravedo, we offer first-rate IT expertise to help our partner OP Pohjola develop its business.
Investigation and
Support tasks
Our investigation and support tasks carry out a wide range of services. These services are delivered within the Background and Support Tasks business area by multi-skilled teams across Tribedo’s locations.
In Investigation and Support tasks, the most common titles are Salaried Employee, Customer Advisor and Specialist.
These tasks include:
- Various projects
- Accounts payable and receivable and mailing services
- Document background, investigation and processing tasks
- Digitisation of paper documents
- Payment services.
Anti-financial Crime –
combating money laundering and terrorist financing
Tribedo works comprehensively to combat financial crime in Helsinki, Tampere, Kuopio, Joensuu and Oulu. The service is part of the Anti-Financial Crime business area.
The objective of anti-financial crime is to prevent terrorist financing and money laundering. This includes enhanced customer due diligence, sanctions monitoring, transactions monitoring and combating fraud. By providing these services, Tribedo participates in ensuring that OP Pohjola’s business operations are safe and comply with regulations.
As a rule, the services are provided under the title of an AFC Officer.
Back office – diverse
tasks to make everyday life easier for customers
Back office services provide background and support tasks for cooperative banks. Tasks are used to streamline and facilitate OP Pohjola’s customers’ transactions and daily life, and to free up time for customer encounters for people working at the customer interface.
The services are provided under the titles of a Salaried Employee and Specialist.
The back office tasks include:
- Document preparation
- Account changes (e.g. changes to the bank account interest rate)
- Debt collection and credit control support.
The Back Office services are part of the Background and Support Tasks business area.
Recruitment support services – expert assistance for every stage of recruitment
At Tribedo, we provide OP Pohjola with comprehensive and professional support for the entire recruitment process – from creating a job requisition to selecting a candidate and establishing an employment relationship. The service includes drawing up and publishing a job advertisement, shortlisting applications, planning and performing interviews, and supporting selection decisions, among other things. We also use suitability assessments and skills tests to support objective decision-making.
We work in close cooperation with OP Pohjola and always tailor processes to the customer’s needs.
Our services are available to all OP Pohjola business areas across Finland and are delivered as part of the Staffing Services and Communications business area.